Privacy Policy
Timbercraft LLC d/b/a Timbercraft Drawers
Effective Date: September 24, 2026
1. Introduction
Timbercraft LLC, doing business as Timbercraft Drawers (“Timbercraft,” “we,” “our,” or “us”), respects the privacy of our customers and website visitors.
This Privacy Policy explains how we collect, use, maintain, and protect personal information obtained through our website, customer forms, business communications, and order processing activities.
2. Information We Collect
Timbercraft may collect personal information that customers voluntarily provide when requesting information, establishing an account, requesting a quotation, placing an order, or communicating with our company.
This information may include:
- Customer names and business names
- Mailing and shipping addresses
- Email addresses
- Telephone and mobile phone numbers
- Order information and product specifications
- Information submitted through our website or customer forms
- Records of customer communications and SMS consent
Our website and service providers may also collect limited technical information, such as IP addresses, browser information, and website usage data, to support website functionality, security, and performance.
3. How We Use Your Information
Timbercraft uses customer information for legitimate business purposes, including:
- Responding to customer inquiries
- Preparing quotations and processing orders
- Communicating about production and order status
- Arranging shipping and delivery
- Providing shipment tracking information
- Providing customer service and resolving order-related issues
- Maintaining customer accounts and business records
- Improving our products, services, and website
We do not use SMS communications to distribute promotional or marketing messages.
4. SMS Communications and Customer Consent
Customers may voluntarily consent to receive text messages from Timbercraft LLC d/b/a Timbercraft Drawers.
SMS communications may include responses to customer inquiries, order confirmations, production updates, shipping notifications, tracking information, and customer service communications.
Message frequency varies depending on customer activity and communication needs.
Message and data rates may apply.
Customers may opt out of receiving SMS communications at any time by replying STOP to a text message.
For assistance, customers may reply HELP or contact Timbercraft at info@timbercraftdrawers.com or 860-355-5538.
Consent to receive text messages is not required to purchase products or services from Timbercraft.
5. Mobile Information and SMS Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates.
Timbercraft does not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing purposes.
Mobile information may be processed by service providers solely as necessary to facilitate authorized business communications and provide messaging services requested by customers.
6. Sharing of Customer Information
Timbercraft may share necessary customer information with trusted service providers to fulfill customer orders and conduct normal business operations.
These providers may include shipping companies, payment processors, website hosting providers, customer management systems, and business communication platforms.
Customer information is shared only as reasonably necessary to provide the requested services or fulfill applicable legal obligations.
SMS opt-in information and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
7. Information Security
Timbercraft takes reasonable administrative and technical measures to protect customer information against unauthorized access, disclosure, alteration, or misuse.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
8. Customer Privacy Requests
Customers may contact Timbercraft to request information about their personal data, request corrections, or inquire about the removal of personal information, subject to applicable legal and business recordkeeping requirements.
Privacy inquiries may be directed to:
Timbercraft LLC d/b/a Timbercraft Drawers
5 Old Town Park Road, #70
New Milford, CT 06776
Phone: 860-355-5538
Email: info@timbercraftdrawers.com
Website: www.timbercraftdrawers.com
9. Changes to This Privacy Policy
Timbercraft may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable requirements.
Updates will be posted on this page with a revised effective date.